Using Eappetit.com could discourage users (diners) from not picking up their order.  Diners pre-pay for their order before it is transmitted to your Live Ordering Panel. Consequently, you have no risk if they decide not to pick up their order.

Food technology is the transition that most of your diners and competitors are shifting to, but don’t worry, we provide training to you and your staff. You will become familiar with the system and learn how Eappetit can benefit you.

We understand this concern; that’s why we have engineered DReAMS to accommodate anyone who is leery of technology. We have developed the system to be very smart, but also simple enough to encourage everyone to use it. In addition, we’ll provide free training and our assist line is conveniently available.

If you are establishing a premium service through Eappetit, there is a sub-merchant agreement that we must execute. This will facilitate payment processing for orders placed in your restaurant through Eappetit.   And no long-term contracts: once all your pending transactions are finalized, you can cancel anytime.

You or Eappetit may terminate membership at any time, for any reason, by providing a written notice.  In the event of termination, each party shall promptly pay any outstanding balance owed to each other prior to the effective termination.

In order to take advantage of a smart, secure and efficient payment mechanism, Eappetit, Inc. employs Braintree, a division of PayPal, Inc., for its payment processing services. Braintree provides payment processing options for many devices, and you’ll register and receive payments through Eappetit’s portal. Incidentally, Braintree will split the payment and send funds directly to the restaurant account, thereby precluding Eappetit from handling the funds received from diners.

Generally, our credit card processor can have funds in your account within 2 business days.

A chargeback is a refund for payments made and requested by Users (diners). Although the restaurant is responsible for the chargeback if it is proven to be legitimate, Eappetit will work with restaurants to provide any applicable documentation to avoid the chargeback.   Restaurants will issue credit (at their discretion) through their own credit card processor, PayPal, debit, credit, cash, or other account outside of Eappetit’s system.

Our registered users increase daily. But more importantly, as a listed restaurant, your presence on our website is available to countless diners who might be searching for your cuisine. We are also adding a feature on the Restaurant Dashboard to show how many users have signed up on Eappetit.

The Dashboard will reflect a summary of all the features that you have selected with Eappetit. For Basic service members, the features displayed will be Dashboard, Web Page, Menu, Reviews, and Promote. For Premium service members, the additional features of Reservations, Orders and My Bill are displayed.

We presently have over 15,000 restaurants in our database. Above all, as new restaurants join our network, diners are multiplying daily!

Yes, we can help your business in establishing a Web presence. Once you’ve signed up, we automatically create a webpage for your restaurant, and we have this feature available instantly with a unique link.

We have several avenues of approach. First, we give you a free online presence which is available to millions of diners. Second, we have targeted banner ads prominently displayed on our site which improve your visibility. The ads loop continuously in 30-second intervals.   Third, we can provide you additional exposure through our collections gallery, displaying dishes which correspond to specific restaurants that choose to join. Fourth, as a registered restaurant, you will also receive coverage on our social media sites (Facebook, Instagram, etc.) Fifth, your restaurant’s general information (location, hours of operation, delivery, etc.) will be shown based on search criteria entered by a potential diner. Finally, if you have a menu that has been created by Eappetit, it will be available for the diner to order from. Or perhaps you only want a PDF menu: that too is available for the viewing public.

• It does not cost anything to be a member.
• Premium members pay a small percentage when an order is processed by Eappetit.
• There is no cost to set up.

A smart phone or tablet is all you really need. If you prefer, we can also arrange to provide you a tablet. If you don’t use those, a desktop/laptop and internet connection will work.

We can have you setup in 1-3 days after the sub-merchant agreement is signed.

Yes. Although we can handle any problem much faster during normal working hours (8:00am – 5:00pm), we have established a 24/7 response system that you can take advantage of using email.

Based on your current situation, your benefits will vary:

• If you don’t have an online presence:

You’ll have the most to benefit in that Eappetit will create your website with your own unique URL, photos that you select, links to your videos or social media sites, and an option for a PDF or digital menu (depending on your online order preference). You’ll also be able to read reviews that have been submitted about your restaurant and decide whether you want to run promotionals or specials on your site. There are added benefits if you choose our premium benefits package.

• If you have a current website:

You can take advantage of premium options, including a marketing platform, reservation management, and sales analytics. There’s also online ordering management and payment processing.

• If you have a current website, online menu, online ordering, and reservation system:

Use our target marketing to help build sales. You can also compare costs with your existing setup and be pleasantly surprised!

For Premium members, our website will put your restaurant on top of our search list (depending on the GPS radius of the users’ preferences). Users can also see your restaurant on the front page of the site. In addition, when you join our network, we will post your restaurant on our social media sites such as Facebook and Instagram. We also offer advanced Advertising/Marketing programs for your menu specials, discounts and promotions for a minimal monthly fee (call us for more details).

Target Marketing is about attracting customers who will buy what you’re selling. On Eappetit’s website, you can take advantage of banner ads, promotions, a preferred search listing, and analytics based on purchases, which will consequently draw your customers to your food niche.

Promotions and specials are normally presented under the Promote feature of the system. A catering menu can be added as well. We are also exploring the development of adding a catering menu tab.

Yes, we can add photos on every menu and category item on your online order menu.

If you provide us with the photos, we can add them for you or if you need photos, we can also take photos of your food menu for a minimal fee (call us for details).

After you provide us a printed or PDF menu, we work with it in order to create the digital menu. In addition, we’ll upload any photos that you prefer to see.

Although we can grant full control to the restaurateur for them to make changes when required, we can also assist them if help is needed.

Yes, we can create a link to direct online ordering traffic to Eappetit’s restaurant website and help improve your sales.

We will not replace your existing website, but will instead offer an alternative site to provide your restaurant significantly more exposure. We can also create a link to connect both sites.

Orders are placed and received online through Eappetit’s DReAMS (Digital Restaurant Application Management System). The order is then transmitted to the restaurant’s Live Ordering Panel, which is a real-time display of every incoming and/or filled order. Restaurants also have options to receive initial order notifications through email, text message, or fax.

Our safeguard measures include a two-way notification system that is communicated to both the restaurant and the diner. In addition, the order is flashed for the restaurant’s attention.

The order will be routed to your Live Ordering Panel, as well as your online web order feature on DReAMS. New orders also appear on the Live Panel in red color alert. Restaurants have options to receive initial order notifications through email, text message, or fax in addition to getting a live update on the Live Panel.

Although Eappetit is compliant with PCI (Payment Card Industry Data Security Standard), we do not store any credit card information on our site. All credit card information is kept with our 3^rd party credit card processor (Braintree)

Changing the order status has a dual purpose and advantage: it directly notifies both the diner and your staff of the status of each order. In addition, all orders are accepted under “authorized” status with the credit card processor. The final credit card processing will not occur until the restaurant confirms the order status to “Completed” (picked up, dined, or delivered).

All orders are taken as “authorized” status with our credit card processor. Restaurants have the option to make the necessary edits to the order prior to submitting for payment processing. The edits must be below the initial approved value. Restaurants have options to cancel/void the entire order if there is a problem with the order. This structure minimizes refunds/chargebacks. For refunds (or chargebacks) requested by diners, restaurants will issue credit (at their discretion) through their own credit card processor, PayPal, debit, credit, cash, or other account outside of Eappetit’s system.

You can change or modify the order on the “View” page of the order. You have the option to make the necessary edits up to the initial authorized amount or cancel the entire order. The service charge for the credit card processor and Eappetit will be calculated based on the original authorized value. On the Live Ordering Panel, you can go in and adjust the order.

The diner can delete or edit the order prior to finalizing it. The restaurant can also delete or edit the order.   Once the order is placed however, and has been filled by the restaurant, the diner must contact the restaurant directly and any modification is left at the restaurant’s discretion. Any addition can be made by the diner only by creating a new order.

The dine-in order combines reservation and ordering into one process. The Live Ordering Panel will indicate the time that the Diner will arrive, so you can more efficiently prepare your resources and table. The restaurant would handle a dine-in order as an order with a reservation. Of course, diners would understand reasonable waiting times when the restaurant is very busy.

Contact Eappetit at 408-586-8407 or info@eappetit.com. We can convert your status relatively quickly.

We have to collect general information in order to establish your account. This includes your full name; DOB; Mobile Phone # (required if funding destination is mobile phone); Legal Entity Name; Business (DBA) Name; Address; SSN or Tax ID (required if above 200 transactions or $20k total transaction volume in a given year).

If disbursing funds to a bank account, we’ll also need the Name of Bank; Routing Number; Account Number; and Account Address (if different than address of DBA).

If disbursing funds via Venmo, we’ll simply need your Email address.

You can contact Eappetit at 408-586-8407 or info@eappetit.com